Return and Refund Policy
If you have an issue with an order and would like a refund or exchange, we’re here to help!
Returns and Exchanges
- You can return any item within 365 days of receipt.
- We’ll provide a full refund or exchange your goods for an alternative item.
- All returned items must be in unused condition with original tags attached, visor stickers in place for helmets, and undamaged packaging.
Free Return Postage for Full-Price Items
For website orders, free change-of-mind return postage is available to UK mainland customers only on items bought at full price, with no discount applied, where the original order total was over £25.00.
- Sale and reduced-price items are excluded, even if the reduction is only 1%.
- Items bought using discount codes or promotional discounts, and price-matched or price-beaten items, are excluded. You are responsible for the return postage for these items.
- Eligibility is based on each item and the price paid when your order was placed. If you are returning a mixture of full-price and discounted items, list all the items on the form so our team can confirm the postage arrangements.
- Gift cards used as payment are not a discount.
Our 365-day return period remains available, subject to the conditions above. Amazon and eBay orders follow the terms of the marketplace purchase.
Optional £6.99 Return Label for Discounted-Item Refunds
For UK mainland change-of-mind refunds of unused discounted items bought from our website, you can arrange and pay for your own return postage or choose our Royal Mail return label for £6.99 per label used. The 365-day return conditions above apply.
If you select the £6.99 label option, you agree that £6.99 will be deducted from your refund when you use the label. No separate payment is required. We do not deduct the label charge if you do not use our label, use your own postage, or qualify for a free return. Use one label for one parcel; contact us before arranging multiple parcels.
For mixed returns, exchanges of discounted items, refunds below £6.99, or if you are unsure, please wait for our team to confirm the postage and payment arrangements. Faulty, damaged or incorrectly supplied items are handled separately.
How to Arrange a Return
Complete our returns form. We will email your return instructions based on your answers. Eligible full-price returns receive free-label instructions automatically. For qualifying discounted-item refunds, your selected option determines whether you receive £6.99-label instructions or our address for your own postage. Other requests are checked by our returns team. Only arrange our label if your email includes label instructions, and include your order number and details of the items in your parcel.
Faulty, Damaged or Incorrectly Supplied Items
The full-price restriction does not apply to returns because an item is faulty, damaged or incorrectly supplied. Contact us so we can arrange the appropriate return and cover the reasonable return costs where required. Your statutory rights, including cancellation rights for eligible online purchases, are unaffected by this policy.
Overseas Returns
- For returns outside the UK, ensure all items are clearly marked as returns with the appropriate paperwork.
- It is your responsibility to pay for the return shipping of your goods.
- We cannot cover import duties on returned goods, so if items are returned without proper marking, any fees incurred will be deducted from your refund.
- If you refuse delivery due to import fees, we’ll process a refund once we receive the item, minus any applicable postage, customs, and associated fees.
- We do not refund the original shipping cost on international deliveries.
In-Store Purchases
For returns on in-store purchases, please refer to our store policy, available at the till.
Non-Returnable Items
For hygiene reasons, base layers and underwear are non-returnable. If there’s a fault, the item(s) will be sent to the manufacturer for assessment.
Special orders, or bespoke items can also not be returned or cancelled once an order is placed.
Pre-Orders can be cancelled or returned but the 10% deposit is none returnable as once you have placed your order, we then commit to and buy the stock. This amount is sufficient to cover our actual losses that directly result from your cancellation
We aim to make returns as straightforward as possible—thank you for your cooperation!
